Terms and Conditions

Store Policies

Thank you for supporting our small business. We pride ourselves on creating high-quality, handmade, custom-made products. To ensure a clear and smooth shopping experience, please review the policies below.

1. Terms & Conditions By using our website and placing an order, you agree to:

·  Provide accurate personalization, order, and shipping information.

·  Review and follow all care instructions (listed below).

·  Understand that all items are handmade and may vary slightly.

·  Use items responsibly and as intended.

·  Respect our intellectual property and designs

·  We reserve the right to update these policies at any time..

2. Payment Policy

·  All orders must be paid in full at checkout.

·  We accept major credit/debit cards and digital payment services.

·  Custom orders require full payment before production begins.

·  Unauthorized chargebacks without contacting us first may result in refusal of future orders.

3. Cancellation & Order Change Policy

Because our items are custom-made and production often begins quickly:

·  Cancellations and/or changes are only accepted within 1 hour of placing your order.

·  Personalization details, colors, and custom selections cannot be changed once production begins.

·  Incorrect customer-provided information cannot be corrected once the item is started.

4. Shipping Policy

Processing Times - All products are handmade to order. Processing times vary by item and will be communicated at the time of order.

Shipping Responsibility - Once an order is scanned in by the carrier, responsibility transfers to the shipping provider. We will assist in contacting the carrier, but resolution is determined solely by them. We are not liable for:

·  Carrier delays

·  Packages marked as delivered but not received

·  Incorrect or incomplete shipping addresses

·  Lost, stolen, or misdelivered packages

5. Return & Refund Policy

All Sales Are Final - All products are custom-made. Therefore, all sales are final. We do not accept returns, refunds, exchanges, or cancellations except in cases of verified defect or error on our part.

Proof of Purchase Required

·  To review any order concern, customers must provide:

·  Proof of purchase

·  Clear photos showing the issue

·  Photos of damaged packaging (if applicable)

·  Requests without documentation cannot be reviewed.

Quality Issues or Concerns - Handmade items naturally include slight variations in color, placement, and texture. These are normal and not considered defects. If your order arrives damaged or contains a significant flaw, contact us within 3–7 business days.

Eligible for Review

·  Items damaged on arrival

·  Clear and documented errors made by us

Not Eligible

·  Customer-provided personalization errors

·  Normal handmade variations

·  Personal preference changes

·  Damage occurring after delivery

·  Items not cared for according to our Care Policy

·  Shipping issues outside our control

6. Care Policy

Proper care protects your investment and ensures the long-term quality of handmade items. Failure to follow these instructions may void eligibility for issue review.

Clothing & Vinyl Shirts

·  Wash in cold water, inside out

·  Gentle cycle only

·  Avoid bleach and fabric softeners

·  Mild detergent recommended

·  Do not iron over designs

·  Hang dry or tumble dry on low

·  Do not dry clean

·  Avoid stretching decorated areas

Tumblers, Mugs, Glassware & Drinkware

·  Hand wash only

·  Do not soak vinyl-decorated items

·  Avoid abrasive scrubbers

·  Not dishwasher safe

·  Not microwave safe unless specifically labeled

·  Avoid extreme heat or freezing temperatures

·  Handle with care

Resin/Epoxy Items

·  Keep away from heat and direct sunlight

·  Hand wash only

·  Do not submerge in hot or boiling water

·  Avoid high-heat environments (e.g., hot cars)

Home Décor & Signs

·  Clean with soft, dry cloth

·  Avoid chemicals and abrasive cleaners

·  Keep out of prolonged direct sunlight

7. Privacy Policy

We respect and protect your privacy. Information collected (name, email, address, payment info) is used only for:

·  Processing orders

·  Customer communication

·  Business improvement

We never sell or share your personal information except as required to fulfill your order (e.g., shipping carriers, payment processors). Your payment information is processed securely and never stored by us.

8. Intellectual Property Policy

All product designs, photos, listings, graphics, and content on this site are the property of Charlie & Kona LLC. We reserve the right to take action against copyright or trademark violations.

·  Unauthorized reproduction, copying, sharing, or reselling of designs or content is strictly prohibited.

·  Custom designs created for customers remain our intellectual property unless otherwise agreed in writing.

9. Disclaimer Policy

·  Handmade items may include unique variations.

·  Colors may appear different due to screen/display differences.

·  We are not responsible for improper use or failure to follow care instructions.

·  Products should be used only for their intended purpose.