Terms and Conditions

Effective Date: October 1, 2026
Last Updated: October 1, 2026

TERMS AND CONDITIONS

These Terms and Conditions have been updated effective October 1, 2026, and supersede prior website Terms and Conditions to the extent applicable.

Charlie & Kona LLC operates both Charlie & Kona (C&K), our custom product and retail business, and CK Strategic Advisory Group (CKSAG), our professional consulting and advisory services business.

The terms below apply, as applicable, to purchases, orders, invoices, and services provided by Charlie & Kona LLC, including business conducted under the Charlie & Kona and CKSAG names.

For CKSAG clients with a separately executed agreement, Statement of Work (SOW), amendment, or other written contract, the terms of that executed agreement will govern in the event of a conflict with these website Terms and Conditions.

1. AGREEMENT TO TERMS

By placing an order, purchasing a product, accepting an invoice, engaging our services, or otherwise doing business with Charlie & Kona LLC, including Charlie & Kona (C&K) and CK Strategic Advisory Group (CKSAG), you acknowledge and agree to the terms applicable to your transaction.

Customers and clients are responsible for:

• Providing accurate order, personalization, billing, shipping, project, and contact information.

• Reviewing invoices, proposals, Statements of Work, agreements, and other documentation provided to them.

• Following applicable product care and use instructions.

• Using products only as intended.

• Respecting our intellectual property, designs, documents, and proprietary materials.

• Providing timely payment in accordance with the applicable order, invoice, agreement, or Statement of Work.

We reserve the right to update these website Terms and Conditions prospectively. Material changes affecting an existing executed client agreement will be handled in accordance with that agreement and applicable law.

2. PAYMENT POLICY

Effective October 1, 2026, Charlie & Kona LLC, including Charlie & Kona (C&K) and CK Strategic Advisory Group (CKSAG), has updated its payment policies.

This updated policy establishes payment requirements for retail and custom orders as well as invoiced products and professional services.

2.1 Retail & Custom Orders (C&K)

Payment is due in full at the time an order is placed unless otherwise expressly agreed to in writing.

• Full payment is required at checkout or at the time the order is placed.

• Custom and personalized orders must be paid in full before production begins unless otherwise agreed to in writing.

• We accept major credit/debit cards and approved electronic payment methods.

• An order is not considered confirmed until required payment has been successfully received.

• Production may be delayed or withheld until required payment has been received.

2.2 Invoiced Products & Services (C&K/CKSAG)

Unless different payment terms are expressly stated in an applicable executed agreement or Statement of Work, all invoiced amounts are due upon receipt.

For purposes of determining the payment grace period, the invoice date is Calendar Day 1.

The following payment timeline applies:

• Calendar Days 1–5: Payment grace period.

• End of Calendar Day 5: Payment must have been received in full to avoid becoming past due.

• Calendar Day 6: Any unpaid balance becomes past due and applicable late-payment charges begin where provided for in the applicable written terms.

• After Calendar Day 6: Applicable late-payment charges may continue to accrue on the outstanding balance until payment is received in full, subject to the applicable agreement and applicable law.

For example, if an invoice is dated October 1, October 1 is Calendar Day 1, October 5 is Calendar Day 5, and the invoice becomes past due on October 6 if payment has not been received.

2.3 Electronic Payment Methods

Effective October 1, 2026, Charlie & Kona LLC, including Charlie & Kona (C&K) and CK Strategic Advisory Group (CKSAG) will no longer accept checks for invoiced products or services.

All invoiced payments must be made electronically.

Approved electronic payment methods include, as available and authorized by Charlie & Kona LLC:

• ACH/electronic bank transfer

• Zelle

• Credit/debit card, when offered

• Other electronic payment methods specifically authorized in writing by Charlie & Kona LLC

Payment instructions, account information, and available payment options will be provided directly on the applicable invoice or through an authorized payment link.

For security purposes, banking information is not published on this website.

Payment is considered received when funds have been successfully transmitted and made available to Charlie & Kona LLC. Initiating or scheduling a payment does not constitute receipt of payment.

Customers and clients are responsible for initiating electronic payment sufficiently in advance to ensure funds are received within the applicable payment period.

2.4 Late Payments

Past-due balances are subject to applicable late-payment charges beginning on Calendar Day 6, where provided for in the applicable agreement, Statement of Work, amendment, or other written terms.

Applicable late-payment charges may continue to accrue until the outstanding balance is paid in full, subject to the applicable written terms and applicable law.

Failure to make timely payment may also result in:

• Suspension of services

• Suspension of project activity

• Suspension of production or fulfillment

• Withholding of deliverables where permitted

• Delay or rescheduling of project timelines or deliverables

• Refusal to accept additional work or orders

• Other remedies available under the applicable agreement or law

Suspension of work, services, production, or delivery does not eliminate the customer's or client's responsibility for amounts already due.

For contracted CKSAG services, the applicable agreement, Statement of Work, or amendment governs the specific late-payment charge and other remedies available for delinquent accounts.

3. CANCELLATIONS & ORDER CHANGES

Because C&K products are generally made to order and production may begin quickly:

• Orders may only be canceled or modified within one (1) hour of purchase unless otherwise approved by C&K.

• Changes cannot be guaranteed once production has begun.

• Customers are responsible for reviewing spelling, personalization, sizing, colors, shipping information, and other information submitted with an order.

• C&K is not responsible for errors resulting from incorrect information provided or approved by the customer.

CKSAG consulting engagements are subject to the cancellation, termination, change-order, and project-change provisions contained in the applicable agreement or Statement of Work.

4. SHIPPING & DELIVERY POLICY

4.1 Processing Times

C&K products may be handmade, customized, or made to order. Processing times vary by product and will be communicated when reasonably available.

4.2 Shipping Responsibility

Once an order has been transferred to and accepted by the shipping carrier, delivery is subject to the carrier's operations and policies.

While we will reasonably assist customers with shipping concerns, C&K is not responsible for circumstances outside our reasonable control, including:

• Carrier delays

• Packages marked as delivered but not received

• Incorrect or incomplete shipping addresses provided by the customer

• Lost, stolen, or misdelivered packages after carrier acceptance, except to the extent responsibility is imposed by applicable law

Customers should contact us promptly if there is a delivery issue so we can assist in determining available options.

5. RETURNS & REFUNDS

5.1 All Sales Are Final

Because many C&K products are personalized, customized, handmade, or made to order, all sales are final except where there is a verified issue attributable to C&K or where otherwise required by applicable law.

5.2 Issue Review Requirements

To request review of a concern, customers should provide:

• Proof of purchase

• Clear photographs of the issue

• Photographs of packaging, when applicable

• A description of the problem

Requests without sufficient documentation may not be eligible for review.

5.3 Items Eligible for Review

Examples include:

• Items received damaged

• Verified production or personalization errors made by C&K

5.4 Items Generally Not Eligible

Examples include:

• Customer-provided personalization errors

• Normal variations associated with handmade products

• Preference changes after production

• Damage occurring after delivery

• Damage caused by improper care or use

5.5 Reporting Window

Issues should be reported within five (5) calendar days of confirmed delivery.

6. PRODUCT CARE POLICY

Proper care is required to maintain product quality. Failure to follow applicable care instructions may affect eligibility for issue review.

6.1 Apparel & Vinyl Designs

• Wash cold, inside out

• Gentle cycle

• Do not bleach

• Do not use fabric softener unless product instructions permit

• Do not iron directly over designs

• Hang dry or tumble dry low

6.2 Drinkware

• Hand wash only unless specifically identified otherwise

• Do not soak

• Do not place in dishwasher or microwave unless specifically stated as safe

• Avoid extreme temperatures unless the product is designed for them

6.3 Resin & Epoxy Products

• Keep out of direct sunlight and excessive heat

• Do not submerge in hot water

• Handle with care

6.4 Home Décor & Signs

• Clean with a soft, dry or slightly damp cloth as appropriate

• Avoid harsh chemicals and abrasives

• Keep out of prolonged direct sunlight where fading or deterioration may occur

Product-specific care instructions provided with an item supersede these general guidelines.

7. INTELLECTUAL PROPERTY

Unless otherwise agreed in writing, designs, images, photographs, graphics, templates, documents, website content, branding, and other original materials created or owned by Charlie & Kona LLC remain the intellectual property of Charlie & Kona LLC.

• Unauthorized reproduction, resale, copying, or distribution is prohibited.

• Custom product designs remain our property unless ownership rights are expressly transferred in writing.

• CKSAG proprietary documents, templates, methodologies, processes, presentations, analyses, and other work product are governed by the intellectual-property provisions contained in the applicable client agreement or Statement of Work.

Nothing on this website grants a license or ownership interest in Charlie & Kona LLC intellectual property except as expressly stated in writing.

8. CKSAG PROFESSIONAL SERVICES

CK Strategic Advisory Group provides consulting, advisory, project management, operational, and related professional services.

The scope, deliverables, fees, responsibilities, timelines, and other terms of a CKSAG engagement will be established through a separate agreement, proposal, Statement of Work, amendment, or other written documentation.

When a separately executed CKSAG agreement conflicts with these general website Terms and Conditions, the executed agreement controls with respect to that engagement.

Clients remain responsible for reviewing and complying with the payment, cooperation, documentation, approval, and other obligations established in their applicable CKSAG agreement.

9. PAYMENT DISPUTES & CHARGEBACKS

Questions or disputes concerning an order or invoice should be brought to our attention promptly.

Raising a billing question or dispute does not automatically extend or modify the applicable payment due date unless 

Charlie & Kona LLC agrees otherwise in writing or applicable law requires otherwise.

Customers should contact C&K regarding product or order concerns before initiating a chargeback so that we have an opportunity to review and address the matter.

Chargebacks determined to be unwarranted following review may result in refusal of future orders or services, where permitted by applicable law.

10. DISCLAIMER

• Handmade and customized items may include reasonable variations.

• Product colors may vary due to screen, monitor, lighting, material, and production differences.

• C&K is not responsible for damage resulting from improper use or failure to follow applicable care instructions, except where otherwise required by law.

• Products should be used only for their intended purposes.

• CKSAG professional services are governed by the scope and terms of the applicable engagement and do not guarantee a particular business, financial, regulatory, project, or operational outcome unless expressly stated in a written agreement.

11. POLICY UPDATES

These Terms and Conditions are effective October 1, 2026.

Charlie & Kona LLC may revise its website policies and Terms and Conditions prospectively as business practices, services, payment procedures, or legal requirements change.

Updates will be reflected on this page with a revised effective or last-updated date.